Director of Quality and Population Health

CLASSIFICATION/STATUS: Exempt, Full Time, Permanent

IMMEDIATE SUPERVISOR: Chief Operating Officer

SUPERVISORY RESPONSIBILITIES: Population Health Department

WORK LOCATION: Hybrid (4 days/week on-site)

PAY RANGE: Band 7 ($98,800 - $139,000/year)

WHO YOU ARE: YOUR ROLE & IMPACT

Charles River Community Health’s mission is to partner with individuals and families so they can thrive and lead healthier lives by delivering the comprehensive, integrated, and equitable primary healthcare that matters most to them. The Director of Quality and Population Health drives the achievement of our quality goals in close collaboration with clinical and operations departments. The role also supports our primary care improvement initiatives (Practice Transformation), patient safety and compliance activities, and our success in value-based care contracts. The Director of Quality and Population Health exhibits strong leadership skills, organization and communication skills, independent thinking, flexibility, and a strong attention to detail. This role is both strategic (e.g. leading, planning) and hands-on (e.g. running reports to generate the data needed to drive quality improvement efforts). The Director of Quality and Population Health supervises and supports the population health team.

YOUR RESPONSBILITIES

• Lead Quality Improvement and Clinical Quality initiatives for the health center to improve patient care and outcomes and foster a culture of quality and safety for the organization.
• Take the lead in communicating, and evolving over time, our organization-wide definition of quality, including reporting on progress and making recommendations to improve performance of foundational measures (e.g. patient satisfaction).
• Guide and support specific screening, prevention, and treatment initiatives, including long-standing breast cancer screening and follow-up efforts, our partnership with Dana-Farber Cancer Institute, and our HIV grant.
• Partner with the Chief Clinical Officer, the Director of Project Management, and other stakeholders across the Health Center to support Practice Transformation work consistent with Bodenheimer and the Safety Net Medical Home Initiative, including ongoing work on empanelment, team-based care, and quality improvement.
• Collaborate with Providers and Provider Champions in monthly meeting planning and management.
• Lead improvements in data analytics processes to develop timely, actionable data. This encompasses both data for quality improvement as well as population health activities.
• Manage the data development life cycle and serve as the primary point person running quality and population health reports utilizing Azara DRVS and Epic EHR systems, and review results with clinical leadership and subject matter experts.
• Facilitate meetings with ACO and managed care contract stakeholders in collaboration with Senior Leadership, including leading the reporting, oversight, and continuous improvement of key quality measures prioritized by clinical leadership, payors, and regulators (e.g., childhood immunizations, hypertension control).
• Monitor and analyze Health Center performance on quality/ACO metrics on an ongoing basis and ensure appropriate communication with providers and clinical leadership. Ensure that any deficiencies are promptly addressed.
• Evaluate, design, and implement population health programs. Develop effective tools to measure performance, run reports to analyze related data, and make recommendations to clinical and/or senior leadership based on findings and towards improving the quality performance at the health center.
• Partner with Health Center/Practice Leadership to transform and improve primary care as the Health Center participates in more advanced value-based payment contracts and models.
• Facilitate risk coding activities for the Health Center, helping to improve code capture.
• Identify process improvement gaps and work with staff to recommend and facilitate changes.
• Monitor and identify best practices within the Health Center/Practice and work in conjunction with others to implement and share organization-wide best practices.
• Work with Health Center/Practice staff to test and refine workflows that support sustainable transformation, and guide practice as they expand interventions to additional patient populations.
• Review regularly Health Center/Practice performance KPIs in the Population Health platform and other reporting structures, and inform Health Center/Practice leadership on insights, data trends, and leading or lagging performance.
• Work closely with Leadership and Associate Director of Risk and Compliance to facilitate clinical data collection or entry for regulatory, accreditation and grant-making organizations such as HRSA and PCMH.
• Train, support, supervise, and evaluate the Population Health team to ensure effective performance and achievement of program goals.
• Perform other duties as assigned by Chief Operating Officer or designee.

YOUR QUALIFICATIONS, COMPETENCIES, TRAITS

• Master’s Degree in Nursing, Business Administration, Healthcare Administration, Public Health or a related field.
• 5+ years’ experience in Quality Improvement and Population Health including Patient Centered Medical Home (PCMH), Practice Transformation, Quality Data Analysis, Process Improvement, and Value-based Payment.
• Experience working with Epic EHR reporting and Azara DRVS highly preferred.
• Experience running data reports required.
• 5+ years of leadership experience in practice or project management.
• Minimum of 2 years of experience supervising staff, preferably in a healthcare or population health setting.
• Working knowledge of clinical quality metrics such as HEDIS, NCQA or National Quality Forum.
• Training in the Model for Improvement (IHI), LEAN, or other process improvement methodologies.
• Experience working on or with primary care teams.
• Familiarity with Federally Qualified Health Centers.
• Strong analytical and computer skills, including Microsoft Office (Excel and Power Point).
• Flexible and adaptable to change, with the ability to work independently.
• Demonstrated success working as part of a multi-disciplinary team including communicating and working with providers, nurses, and social workers.
• Excellent written and presentation skills, with the ability to engage, inspire, and build credibility.
• Must believe in the work we do with a passion to serve underserved populations in diverse settings.

WHO WE ARE & WHAT WE DO?

Charles River Community Health’s mission is to partner with individuals and families so they can thrive and lead healthier lives by delivering the comprehensive, integrated, and equitable primary healthcare that matters most to them.

CRCH is a comprehensive practice providing medical, pharmacy, dental, behavioral health, optical, and vision services to diverse underserved local communities. We serve over 14,000 patients annually. Ninety percent of those served are low income while over 70% need services in a language other than English.

We are committed to providing patients with timely access to the right care, at the right place and at the right time, collaborating with other organizations to connect patients with a comprehensive range of services and provide continuity of care, and creating new community partnerships to meet the changing needs of patients and the community.

We value caring for everyone with dignity, respect, and compassion, reducing cultural, financial and other barriers to care, and eliminating health care disparities for our patients. We also advocate for the needs of our patients, the community, and public health causes.

OUR PROMISE

If you are passionate about providing service excellence in a mission-driven, team-oriented, and progressive organization, you will find your career as the Director of Quality and Population Health rewarding and impactful! You will also find a partner in your career path goals and trajectory!

OUR BENEFITS & PERKS

Medical & Dental Insurance

Short & Long-term Disability

Insurance

Generous Paid Time Off

Flexible Spending Account

Employee Assistance Program

Fitness Reimbursement

Health Reimbursement Arrangement

Professional Development

Opportunities

Travel Reimbursement

Solid track record of developing and promoting employees internally!

Charles River Community Health is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, CRCH will better serve our local communities and continue to provide quality patient care and services. CRCH is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, CRCH prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.