WHO YOU ARE: YOUR ROLE & IMPACT

The mission of Charles River Community Health (CRCH) is to partner with individuals and families to help them thrive and lead healthier lives by delivering the comprehensive, integrated, and equitable primary healthcare that matters most to them.

As part of the dynamic Human Resources team at Charles River Community Health (CRCH), the Associate Director of Human Resources plays a vital role in developing and executing HR strategy to support the health center’s mission, workforce, and strategic goals. Reporting to the Director of Employee Relations and Human Resources, the Associate Director of Human Resources maintains a strong and regular presence across departments and cultivates relationships with managers and staff to promote employee engagement, mission alignment, and company culture.

The Associate Director of Human Resources serves as a senior member of the HR team, providing oversight in areas such as workforce development, employee relations, and HR operations, while helping build an HR department that is proactive and aligned with organizational values. We are seeking a collaborative, strategic, and hands-on Associate Director of Human Resources to help lead key HR functions and support our expanding organization.

YOUR RESPONSIBILITIES

• Partner with the Director of HR to develop, implement, and refine HR strategies, policies, and initiatives.
• Serve as a trusted advisor to managers and staff, promoting a culture of collaboration, engagement, and professional growth
• Support Director of HR with employee relations matters, acting as a trusted advisor for problem resolution and maintaining a positive work environment, while remaining in compliance with legal regulations and internal processes.
• Provide guidance to managers on employee relations issues, performance concerns, conflict resolution, and progressive disciplinary action.
• Collaborate with department leaders to assess staffing needs, workforce trends, and retention opportunities
• Collaborate with hiring managers across the health center to ensure strategic candidate screening, effective interviewing processes, and clear communication. Document key variables to enable future data driven hiring decisions and move CRCH to a “hiring the right fit” model
• Support recruitment processes by coordinating onsite interviews and shadowing days with hiring managers, including preparing staff for participation in interviews and facilitating on day of interviews.
• Develop behavioral interview guides and tools, including customized forms with feedback and rating sections, to set managers up for hiring success.
• Work with hiring managers to design and implement role-specific interviewing, onboarding, training, and development tools and processes.
• Collaborate with leaders to identify training, development, and coaching needs across the organization.
• Assist in building career development pathways and departmental succession planning strategies.
• Provide regular coaching for select managers and targeted coaching for those in need of development, with timelines and metrics to track progress.
• Meet with internal candidates applying for management roles to assess their readiness, provide feedback, and ensure alignment with hiring manager expectations.
• Deliver individualized training for new and newly promoted hiring managers on hiring processes, performance management, payroll workflows, progressive discipline, ATS utilization, and other essential HR systems and processes.
• Work with HR Generalists to develop and deliver bi-monthly leadership training workshops and peer learning round tables, to support manager development of the essential skills for leadership success.
• Monitor and update job descriptions as needed, ensuring alignment with organizational goals, and provide guidance to recruiters when necessary.
• Guide the Internship Coordinator and relevant hiring managers to strategically and proactively plan for grant funding and additional staffing.
• Provide support to HR with design, execution, and evaluation of organization-wide culture and engagement initiatives to enhance staff satisfaction and retention.
• Perform additional duties as assigned by the Director of Employee Relations and Human Resources, Chief Operating Officer, or designee.

YOUR QUALIFICATIONS, COMPETENCIES, TRAITS

• Bachelor’s degree or equivalent work experience required.
• Alignment with CRCH’s values required.
• Belief that everyone, regardless of social, cultural, or economic status, should receive superb health care services.
• Demonstrated effective recruitment and retention strategies required, and a plus if within a CHC context.
• Proven experience achieving organizational placement goals for two consecutive fiscal years, required.
• Established history of developing innovative recruitment strategies, building healthy pipelines and talent pools, and proven experience streamlining processes and creating efficiencies to inform ongoing work.
• Must be a continuous learner, self-starter, and confident in own ability to lead recruitment efforts and retain high-performing staff.
• Must be self-reflective, open to feedback, and speak transparently in order to achieve buy-in.
• Must be available to meet regularly with managers, staff, and team members to support work in employee relations, workforce development, benefits, and HR operations.
• Must be highly organized with the capacity to manage work and priorities autonomously.
• Advanced knowledge of PowerPoint, Excel, Word, Microsoft Outlook, Email, and Calendar required.
• Advanced knowledge of ATS, HRIS, and Payroll systems required.
• Advanced knowledge of Paylocity, Survey Monkey, internet search queries, a plus.
• Ability to manage confidential and sensitive information required.
• Excellent problem solving, follow up, assertive project management and analytical skills required.
• Must be “hands-on,” roll-up-your-sleeves, meet deadlines and bring projects over the finish line in order for the health center to succeed.
• Must believe in the work we do at CRCH, with a strong passion to serve underserved populations in diverse settings.

WHO WE ARE & WHAT WE DO

Charles River Community Health’s mission is to partner with individuals and families so they can thrive and lead healthier lives by delivering the comprehensive, integrated, and equitable primary healthcare that matters most to them.

CRCH is a comprehensive practice providing medical, pharmacy, dental, behavioral health, optical, and vision services to diverse underserved local communities. We serve over 13,500 patients annually, and 90% of those served are low income, while over 70% need services in a language other than English.

We are committed to providing patients with timely access to the right care, at the right place and at the right time, collaborating with other organizations to connect patients with a comprehensive range of services and provide continuity of care, and creating new community partnerships to meet the changing needs of patients and the community.

We value caring for everyone with dignity, respect, and compassion, reducing cultural, financial and other barriers to care, and eliminating health care disparities for our patients. We also advocate for the needs of our patients, the community, and public health causes.

OUR PROMISE

If you are passionate about providing service excellence in a mission-driven, team-oriented, and progressive organization, you will find your career as Associate Director of Human Resources rewarding and impactful! You will also find a partner in your career path goals and trajectory!

OUR BENEFITS & PERKS

Medical Vision, & Dental Insurance

Short, Long-term Disability, and Life Insurance

Generous Paid Time Off

Flexible Spending Account

Employee Assistance Program

Tickets at Work

Health Reimbursement Arrangement

Travel Reimbursement

Professional Development Opportunities

Solid track record of developing and promoting employees internally!

Charles River Community Health is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, CRCH will better serve our local communities and continue to provide quality patient care and services. CRCH is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, CRCH prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.