Director of Employee Relations and Human Resources

CLASSIFICATION/STATUS: Exempt, Full Time, Permanent

IMMEDIATE SUPERVISOR: Chief Operating Officer

SUPERVISORY RESPONSIBILITIES: HR Generalist and Recruitment team

PAY RANGE: Band 7 ($96,700 - $137,000)

FLEXIBLE WORK: Hybrid

WHO YOU ARE:

YOUR ROLE & IMPACT

The mission of Charles River Community Health (CRCH) is to partner with individuals and families so they can thrive and lead healthier lives by delivering the comprehensive, integrated, and equitable primary healthcare that matters most to them. As part of the dynamic Human Resources team at Charles River Community Health (CRCH), the Director of Employee Relations and Human Resources will play a critical role in cultivating talent and delivering people strategies in support of business objectives. This role oversees the retention lifecycles for the organization, including professional development, performance management, and employee relations.

Key responsibilities include overseeing onboarding and orientation, leading policy development and compliance efforts, managing employee lifecycle transitions, ensuring legal and regulatory compliance, supporting benefits administration and payroll collaboration, and providing strategic guidance in areas such as internal promotions, workforce reporting, retention strategy, and staff engagement. The Director of Employee Relations and Human Resources supervises HR Generalists and the Recruitment team, and works closely with managers, staff, SLT, and external stakeholders to move the mission forward, drive growth, and increase staff satisfaction and engagement.

YOUR RESPONSIBILITIES

• Manage the HR Generalist and Recruitment team by providing daily structure, clear direction, and support. Strengthen team capacity by streamlining workflows, clarifying responsibilities, and fostering collaboration.
• Oversee all employee relations efforts from start to finish, including identifying trends and proactively addressing potential issues. Develop and recommend appropriate solutions, ensuring responses align with organizational policies and are applied consistently.
• Serve as primary liaison for attorneys, and collaborate with the Senior Leadership teamand/or external legal counsel for complex employee relations matters.
• Manage, communicate, and administer of 90-day and annual performance reviews for all staff. Use HR software to improve delivery, quality, and timely return rates of all reviews.
• Collaborate with internal stakeholders to communicate orientation day activities, ensuring an engaging transition for new team members into CRCH organizational culture.
• Develop and administer 90-day new hire interviews, 30-day stay interviews for director-level and select manager roles, and exit interviews for all positions, compile data, and share with department heads and SLT recommended actions to improve talent, culture, and organization effectiveness.
• Develop and present retention, turnover, and workforce status reports to department heads and SLT.
• Manage internal promotion process including job description updates, interviewing, skills assessment, and aprove and process all paperwork for employee role/hours/status changes as well as employee separations.
• Provide advice, coaching, resources, and development as needed for l managers in such areas as career development, progressive discipline, SMART goals, and holding teams accountable.
• Oversee and manage the leave of absence and unemployment processes in partnership with the HR Generalist, ensuring compliance with applicable laws, regulations, and CRCH policies.
• Support the HR Generalist in tracking and processing timely payments for sign-on bonuses, retention bonuses, and scheduled compensation increases.
• Collaborate with internal departments and the payroll partner to administer, track, and communicate the provider bonus program effectively.
• Lead the development, revision, and interpretation of HR policies and the personnel handbook, ensuring clarity, compliance, and alignment with organizational goals.
• Provide HR-related oversight for site visits, audits, and insurance renewals, maintaining compliance with requirements from CRCH’s key funders, including the Department of Public Health and HRSA.
• Provide oversight to HR Generalist and partner with the COO to support benefits administration and Open Enrollment, including planning, communication, and execution.
• Provide oversight for the development, execution, and ongoing management of provider contracts, ensuring alignment with organizational standards, timelines, and compliance requirements.
• Provide oversight to HR Generalist who will serve as the primary liaison with the payroll partner, resolving payroll and HRIS-related issues.
• Support the HR Generalist in identifying and recommending internal and community-based professional development opportunities to foster staff engagement, satisfaction, and growth.
• Perform other duties as assigned by the COO or designee.

YOUR QUALIFICATIONS, COMPETENCIES, TRAITS

• Bachelor’s degree with at least 7 years of relevant experience, or a minimum of 10 years of directly related experience in lieu of a degree, required.
• Minimum of five years of Human Resource operations experience across multiple disciplines, including talent acquisition, career development, workforce planning, performance management, and employee relations, required.
• Excellent interpersonal, facilitation, and consulting skills, with ability to influence, collaborate, and partner at all levels across the organization, required.
• Demonstrated ability to understand business needs and develop strategic/practical solutions, with sound knowledge of applicable employment laws, regulations and business practices related to HR, required.
• Must be highly organized with the capacity to manage work and priorities autonomously.
• Advanced knowledge of Microsoft Office Suite and Payroll systems required.
• Must have ability to exercise discrection and manage highly confidential and sensitive information.
• Excellent problem solving, follow up, project management, and analytical skills required.
• Must have a willingness to work flexible hours to meet the organization's needs/demands.
• Must be able to travel to either CRCH site (Brighton and Waltham) as needed.
• Must have excellent communication skills, particularly with people from diverse cultures, with the ability to understand the community, population, and patients we serve.
• Must believe in the work we do at CRCH, with a strong passion to serve underserved populations in diverse settings.

WHO WE ARE & WHAT WE DO

Charles River Community Health’s mission is to partner with individuals and families so they can thrive and lead healthier lives by delivering the comprehensive, integrated, and equitable primary healthcare that matters most to them.

CRCH is a comprehensive practice providing medical, pharmacy, dental, behavioral health, optical, and vision services to diverse underserved local communities. We serve over 13,500 patients annually, and 90% of those served are low income, while over 70% need services in a language other than English.

We are committed to providing patients with timely access to the right care, at the right place and at the right time, collaborating with other organizations to connect patients with a comprehensive range of services and provide continuity of care, and creating new community partnerships to meet the changing needs of patients and the community.

We value caring for everyone with dignity, respect, and compassion, reducing cultural, financial and other barriers to care, and eliminating health care disparities for our patients. We also advocate for the needs of our patients, the community, and public health causes.

OUR PROMISE

If you are passionate about providing service excellence in a mission-driven, team-oriented, and progressive organization, you will find your career as the Director of Employee Relations and Human Resources rewarding and impactful! You will also find a partner in your career path goals and trajectory!

OUR BENEFITS & PERKS

Medical, Dental, and Vision Ins

Short & Long-term Disability, Life Ins

Generous Paid Time Off

Flexible Spending Account

Employee Assistance Program

Tickets at Work

Health Reimbursement Arrangement

Travel Reimbursement

Professional Development Opportunities

Solid track record of developing and promoting employees internally!

Charles River Community Health is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, CRCH will better serve our local communities and continue to provide quality patient care and services. CRCH is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, CRCH prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.