CLASSIFICATION/STATUS: Non-Exempt, Full Time, Permanent

IMMEDIATE SUPERVISOR: Community Health Worker Lead

SUPERVISORY RESPONSIBILITIES: None

SALARY RANGE: Band 1 ($19.00-$25.00/hour)

WHO YOU ARE:

YOUR ROLE & IMPACT

The mission of Charles River Community Health (CRCH) is to partner with individuals and families so they can thrive and lead healthier lives by delivering the comprehensive, integrated, and equitable primary healthcare that matters most to them. The Community Health Worker (Spanish) will serve as a frontline public health worker and medical interpreter. As part of a dynamic team at CRCH, a healthcare practice providing compassionate care to underserved communities, the Community Health Worker (CHW) will serve as a frontline public health worker and interrupter.

The CHW is a trusted member of the community and has a strong understanding of the Spanish-speaking communities. The CHW serves as a liaison between the health provider and social services and the community/patients. As such, the CHW will facilitate access to services and improve the quality and cultural competence of service delivery. If you have a calming presence, excel at understanding patient needs, and are willing to work on educating patients about the importance of health screenings, we would like to have you as part of our team. The CHW will work as a team member at our health center and will interact with patients and staff who are racially, ethnically, and culturally diverse, so being culturally competent is required.

YOUR RESPONSIBILITIES

• Conduct accurate medical and general interpretation for patient care staff, patients, and their families.
• Translate documentation, posters, and flyers.
• Establish trusting relationships with patients and their families while providing general support and encouragement.
• Provide ongoing follow up, basic motivational interviewing and goal setting with patients/families.
• Provide referral for services to community agencies as appropriate.
• Remain knowledgeable about community resources appropriate to needs of patient/family.
• Enable and improves culturally and linguistically competent services and care by making efforts to understand the community culture and resources.
• Conduct outreach, implements programs in community that promotes, maintains and improves community health needs and provides resources.
• Collect data to help identify community health needs.
• Advise community groups on chronic disease and ways of prevention
• Provide informal counseling as needed.
• Perform other duties as assigned by Community Health Worker Lead or designee.

YOUR QUALIFICATIONS, COMPETENCIES, TRAITS

• Bilingual Spanish/English speaking required. Must be proficient in English and fluent in Spanish.
• High school diploma or GED, at least, required.
• Must have proof of completing a minimum of 40 hours of medical interpretation training. Or be willing to obtain training on the job and obtain certification within 1 year of employment.
• At least 1 year of experience working within a healthcare setting
• Certification in Community Health Worker or Medical Interpreter preferred but not required.
• Must have knowledge of computer systems such as Word and Excel.
• Strong interpersonal, organizational, and time management skills required.
• Knowledge of both community and healthcare system resources.
• Experience serving the population(s) that will be referred for patient navigation services preferred.
• Excellent written and oral communication skills required.
• Must have a willingness to work flexible hours to meet the organization's needs/demands, including work on evening and/or Saturdays 8:30a-1:00p (otherwise, there is some flexibility with the schedule).
• Must be able to work in either site or between sites (Brighton/Waltham) as needed.
• Must have excellent communication skills, particularly with people from diverse cultures, with the ability to understand the community, population, and patients we serve.
• Must have experience in diverse cultures, with strong commitment to promoting Diversity, Equity, and Inclusion and reducing inequities.
• Must believe in the work we do at CRCH, with a strong passion to serve underserved populations in diverse settings.

WHO WE ARE & WHAT WE DO

Charles River Community Health’s mission is to partner with individuals and families so they can thrive and lead healthier lives by delivering the comprehensive, integrated, and equitable primary healthcare that matters most to them.

CRCH is a comprehensive practice providing medical, pharmacy, dental, behavioral health, optical, and vision services to diverse underserved local communities. We serve over 13,500 patients annually, and 90% of those served are low income, while over 70% need services in a language other than English.

We are committed to providing patients with timely access to the right care, at the right place and at the right time, collaborating with other organizations to connect patients with a comprehensive range of services and provide continuity of care, and creating new community partnerships to meet the changing needs of patients and the community.

We value caring for everyone with dignity, respect, and compassion, reducing cultural, financial and other barriers to care, and eliminating health care disparities for our patients. We also advocate for the needs of our patients, the community, and public health causes.

OUR PROMISE

If you are passionate about providing service excellence in a mission-driven, team-oriented, and progressive organization, you will find your career as a Community Health Worker rewarding and impactful! You will also find a partner in your career path goals and trajectory!

OUR BENEFITS & PERKS

Medical & Dental Insurance

Short & Long-term Disability Insurance

Generous Paid Time Off

Flexible Spending Account

Employee Assistance Program

Tickets at Work

Health Reimbursement Arrangement

Travel Reimbursement

Professional Development Opportunities

Solid track record of developing and promoting employees internally!

Charles River Community Health is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, CRCH will better serve our local communities and continue to provide quality patient care and services. CRCH is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, CRCH prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.