Medical Director

CLASSIFICATION/STATUS: Exempt, Full Time, Permanent

IMMEDIATE SUPERVISOR: Chief Clinical Officer

SUPERVISORY RESPONSIBILITIES: Associate Medical Directors (if any); Primary Care providers

SALARY: MD Band K ($212,000 - $250,000) NP Band I ($127,000 - $173,000)

WHO YOU ARE:

YOUR ROLE & IMPACT

The mission of Charles River Community Health (CRCH) is to partner with individuals and families so they can thrive and lead healthier lives by delivering the comprehensive, integrated, and equitable primary healthcare that matters most to them. CRCH is in search of a dedicated primary care leader who will steward a culture where patient care is prioritized and all employees feel genuinely supported and valued. The Medical Director will oversee primary care in Brighton, work closely with primary care leadership in Waltham, and collaborate with colleagues in all departments across the organization The scope of the Medical Director role includes oversight and responsibility of the primary care department, which includes family medicine, internal medicine, and pediatrics providers, prevention and wellness, women’s health, complex care, and our affiliated clinical and educational partners. This position will also require close collaboration with nursing and practice management to drive efficient operations of the department. Finally, and most important, an essential component of this role is embracing the population we proudly serve, and leading primary care team members on matters and issues that are critical to patient and clinical care.

SUPERVISORY RESPONSIBILITIES:

• Recruits and manages physicians, physician assistants and nurse practitioners. Conducts performance reviews. Oversee all training done in their assigned site for primary care.
• Must participate, as requested, in recruitment, onboarding, and clinical oversight of clinical staff.
• Works with the Chief Clinical Officer and the Human Resources Department to develop and implement resilience and retention strategies for medical providers leading to stable staffing and patient access to care.
• Champions key initiatives and changes to improve workforce, patient care, and CRCH performance and messages same to medical providers.
• Assures adequate on-site and telehealth provider coverage for scheduled sessions at all times, particularly during peak vacation or holiday time periods. This includes approving earned time requests and/or approving substitute providers and per diem sessions. Fills in and provides medical coverage at any CRCH site as needed when no other coverage is available.
• Regularly review productivity and quality metrics to evaluate performance against established goals for the department and by individual providers. Follows up with providers to address issues and concerns to improve performance.
• Participates in Quality Assurance and Quality Improvement development and activities as requested and ensures all quality-related activities are conducted to meet CRCH’s clinical and regulatory requirements, including regular peer review.
• Supports the Director of Population Health and Quality in making changes needed to meet or exceed expectations of the Accountable Care Organization programs CRCH participates in. Helps to educate providers about these programs and related expectations.
• Serves as liaison for the CRCH for medical services between affiliate hospitals and other health care and community affiliations as necessary. May represent CRCH and its interests to community groups and organizations.
• Participates in community outreach, health education and screening events, and arranges for participation of other providers.
• Providing medical expertise and assist in managing complex cases

PROVIDER RESPONSIBILITIES:

• Evaluates and treats patients including walk-ins. Writes prescriptions. Provides preventive, chronic, and acute health care advice and case management. Assesses psychological impact of illness and treats or appropriately refers patients for evaluation and treatment.
• Must maintain a patient volume and/or panel size consistent with CRCH’s business objectives, prorated based upon the percent of clinical hours worked if less than full time; must retain responsibility for the coordination and supervision of clinical aspects of health care provided to these patients.
• Maintains continuity of care when CRCH patients utilize other health care facilities, i.e. referrals, emergency room services, outpatient departments, specialty clinics, and inpatient services.
• Refers patients for specialty services, as appropriate. Prepares documentation according to CRCH procedures and follows up on results.
• Must maintain one standing evening session per week and 1-2 Saturday sessions per quarter.
• Must participate in 24-hour and weekend on-call system as required by needs of CRCH and as scheduled by CRCH in conjunction with other providers. On-call responsibilities are not prorated for providers working less than a full-time schedule.
• Participates in on-site and off-site outreach and continuing education programs. Ensures training to maintain license and to meet the needs of the population.
• When required, must be willing to participate in coverage for scheduled sessions during other providers’ vacation, emergency, personal, or family leaves.

ADMINISTRATION RESPONSIBILITIES:

• Participates in the formation and evaluation of applicable evidence-based protocols.
• Participates in staff meetings, quality assurance and medical audit activities, in keeping with CRCH procedures.
• Trains staff on evidence-based protocols.
• Provides clinical supervision to staff.
• Provides regular supervision for each provider.
• Conducts peer reviews.
• Leads the Provider Meeting for medical providers.
• Reporting on quality metrics to relevant stakeholders
• Developing and managing departmental budgets

Productivity level: Expected to meet CRCH standards of productivity as indicated in the organization’s current operating budget.

TIME EXPECTATIONS: 4 direct care sessions per week

and 4 administration sessions per week (full-time)

Qualifications:

• M.D. degree and must have completed a three-year residency in Family Medicine or an NP degree plus at least 5 years’ experience, must be Board Certified and licensed as an APRN in family practice.
• Must be Board-eligible and/or Board certified in a primary care specialty including Family Medicine, Adult Medicine, and/or Pediatrics.
• Must have a current Massachusetts license.
• Must have a minimum of 3 years of previous supervisory experience.
• Must apply for and be granted privileges at affiliated hospital(s).
• Prior experience in an ambulatory setting preferred.
• Experience in working with diverse cultures preferred.
• Strong verbal and written communication skills.
• Strong ability to lead, make decisions based on data and what will best meet patient, provider, and organizational needs.
• Strong ability to coach and mentor providers and resolve daily issues and conflicts that may arise to mitigate any negative impact on practice culture and access to patient care.
• Strong ability to create a culture of safety on the unit.

WHO WE ARE & WHAT WE DO

Charles River Community Health’s mission is to partner with individuals and families so they can thrive and lead healthier lives by delivering the comprehensive, integrated, and equitable primary healthcare that matters most to them.

CRCH is a comprehensive practice providing medical, pharmacy, dental, behavioral health, optical, and vision services to diverse underserved local communities. We serve over 13,500 patients annually, and 90% of those served are low income, while over 70% need services in a language other than English.

We are committed to providing patients with timely access to the right care, at the right place and at the right time, collaborating with other organizations to connect patients with a comprehensive range of services and provide continuity of care, and creating new community partnerships to meet the changing needs of patients and the community.

We value caring for everyone with dignity, respect, and compassion, reducing cultural, financial and other barriers to care, and eliminating health care disparities for our patients. We also advocate for the needs of our patients, the community, and public health causes.

OUR PROMISE

If you are passionate about providing service excellence in a mission-driven, team-oriented, and progressive organization, you will find your career as Medical Director rewarding and impactful! You will also find a partner in your career path, goals and trajectory!

OUR BENEFITS & PERKS

Medical & Dental Insurance

Short & Long-term Disability Insurance

Generous Paid Time Off

Flexible Spending Account

Employee Assistance Program

Tickets at Work

Health Reimbursement Arrangement

Travel Reimbursement

Professional Development Opportunities

Solid track record of developing and promoting employees internally!

Charles River Community Health is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, CRCH will better serve our local communities and continue to provide quality patient care and services. CRCH is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, CRCH prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.