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Department: | CUSTOMER SERVICE |
Office: | Brighton, MA |
Patient Service Representative - Per Diem
CLASSIFICATION/STATUS: Temporary, Per Diem
IMMEDIATE SUPERVISOR: Lead Patient Service Representative
SUPERVISORY RESPONSIBILITIES: None
PAY RANGE: Band 1 ($19 - $25/hour)
WHO YOU ARE:
YOUR ROLE & IMPACT
The mission of Charles River Community Health (CRCH) is to partner with individuals and families so they can thrive and lead healthier lives by delivering the comprehensive, integrated, and equitable primary healthcare that matters most to them.
The Patient Service Representative, under the supervision of the Lead Patient Service Representative, will assist in the day-to-day operations and planning of the Customer Service Department, enhance customer service experience and engagement, and facilitate patient services across all clinical departments. Also, to ensure excellent service standards, the Patient Service Representative will respond efficiently to customer inquiries and maintain a high level of customer satisfaction.
YOUR RESPONSIBILITIES
YOUR QUALIFICATIONS, COMPETENCIES, TRAITS
WHO WE ARE & WHAT WE DO
Charles River Community Health’s mission is to partner with individuals and families so they can thrive and lead healthier lives by delivering the comprehensive, integrated, and equitable primary healthcare that matters most to them.
CRCH is a comprehensive practice providing medical, pharmacy, dental, behavioral health, optical, and vision services to diverse underserved local communities. We serve over 13,500 patients annually, and 90% of those served are low income, while over 70% need services in a language other than English.
We are committed to providing patients with timely access to the right care, at the right place and at the right time, collaborating with other organizations to connect patients with a comprehensive range of services and provide continuity of care, and creating new community partnerships to meet the changing needs of patients and the community.
We value caring for everyone with dignity, respect, and compassion, reducing cultural, financial and other barriers to care, and eliminating health care disparities for our patients. We also advocate for the needs of our patients, the community, and public health causes.
OUR PROMISE
If you are passionate about providing customer service excellence in a mission-driven, team-oriented, and progressive organization, you will find your career as Patient Service Representative rewarding and impactful! You will also find a partner in your career path goals and trajectory!
OUR BENEFITS & PERKS
Medical & Dental Insurance
Short & Long-term Disability Insurance
Generous Paid Time Off
Flexible Spending Account
Employee Assistance Program
Tickets at Work
Health Reimbursement Arrangement
Travel Reimbursement
Professional Development Opportunities
Solid track record of developing and promoting employees internally!